Terms of Service

Last updated: 2 November 2026

These Terms of Service (“Terms”) apply when you buy or use services from EcomRise HQ (“EcomRise HQ”, “we”, “us” or “our”), through ecomrisehq.com, by invoice, or by agreeing to a written quote. By placing an order or asking us to start work, you agree to these Terms.

1. Our services

We provide ecommerce services, including marketplace account management (Amazon, eBay, Etsy and Temu), product listing services, Shopify and WooCommerce store development, SEO, Google Business Profile management and marketing. What is included in each package is described on our Packages page and on each service page. For custom work, the scope is set out in a written quote. If a quote and these Terms differ, the quote applies for that project.

2. Orders and prices

• Prices are shown in Australian dollars (AUD) unless stated otherwise.
• Monthly plans are paid in advance and continue month to month by invoice until cancelled. One-off projects are paid upfront.
• Extra work outside the agreed scope is quoted, and only done after you agree.
• We may change our prices for future billing periods. We will tell you at least 30 days before a change affects your plan.

3. What we need from you

• Accurate information about your business, products and accounts
• Access to the accounts we need, given as user or collaborator access where the platform allows it, so you do not need to share passwords
• Approval of pricing, budgets, promotions and copy when we ask for it
• Replies to our questions within a reasonable time, normally two business days. Delays on your side may delay delivery.
• Making sure your products and claims are legal and comply with each platform’s rules

4. Your accounts

Your marketplace, store, advertising and Google accounts stay in your name and under your control. We act on your behalf only within the access you give us. You can remove our access at any time, and we will remove our access when our work ends.

5. Third-party platforms

Amazon, eBay, Etsy, Temu, Shopify, Google, Meta and other platforms set their own rules, fees and decisions, including rankings, listing approvals, reviews and account suspensions. We follow those rules and help you work within them, but we are not responsible for decisions those platforms make, or for changes to their rules, fees or systems.

6. No guaranteed results

We commit to delivering the work we agree to, carefully and professionally. We do not guarantee specific sales, rankings, traffic, reviews or advertising returns, because they depend on factors outside our control, such as your products, pricing, stock, competition and platform decisions.

7. Advertising spend and third-party costs

Advertising spend, platform and marketplace fees, payment fees, and the cost of themes, apps, plugins, software, domains and hosting are not included in our prices unless a quote says otherwise. You pay these directly to the provider.

8. Ownership of work

Once you have paid in full, you own the copy, listings, store setup and other deliverables we create specifically for you. We keep ownership of our general methods, templates and know-how. We will only show your work or name in our marketing with your written permission.

9. Confidentiality

We keep your business information, account data and your customers’ information confidential, and use it only to provide our services. Our Privacy Policy explains how we handle personal information.

10. Cancellation and refunds

Cancellations and refunds are covered by our Refund and Cancellation Policy.

11. Ending our services

You can stop a monthly plan with 14 days’ notice, as set out in our Refund and Cancellation Policy. We may stop providing services if invoices remain unpaid after a reminder, or if we are asked to do something unlawful or against a platform’s rules. We will give notice where we reasonably can.

12. Our liability

To the extent the law allows, our total liability to you for any claim about our services is limited to the fees you paid us for those services in the three months before the claim arose. We are not liable for indirect losses, such as lost profits or lost sales, or for losses caused by third-party platforms, your own instructions, or information you gave us that was inaccurate.

Nothing in these Terms excludes or limits any rights or remedies you have under consumer protection laws that cannot be excluded, such as the consumer guarantees in the Australian Consumer Law.

13. Changes to these Terms

We may update these Terms from time to time. The latest version will always be on this page, with the “Last updated” date at the top. Changes do not apply to work already paid for under the earlier version, unless you agree.

14. Contact

Questions about these Terms? Email us at sales@ecomrisehq.com, through our contact form or WhatsApp (+1 321 364 6753).